How to request reviews without faking them

Reviews move Maps more than another blog post. The rule is simple: only people who paid you get a request, and you never write the review for them.

When to ask

Ask after the job is done and the invoice is clear. Same day for a service call. Next morning for a multi-day install. Do not ask while the crew is still on site and the customer cannot see the result.

What the message should say

Keep it to four lines:

• Thank them by name and name the job.
• Give the Google review link, not a homepage link.
• Tell them they can skip it. Pressure reads as fake.
• Offer a phone number if something is still wrong. Fix first, then ask again later.

What automation is allowed

• A text or email that fires from a completed job status in the CRM.
• A reminder 3 days later if they did not click.
• A private “how did we do?” form before the public link, so angry jobs do not land on Google first.
• A reply draft for 1-star and 5-star that a human still sends.

What gets you banned

• Buying reviews.
• Review gating that only shows the Google link to happy people after they said they were happy, if you hide the public path.
• Staff reviews from the shop phone.
• Copy-paste replies that ignore the complaint.

Quantum Deep includes review request and response workflows on top of listings. Pair this with matching NAP so the review lands on the right profile. Start at get started or Quantum Deep.

Ethical AI · Frisco, TX · 469-669-2728